About Us

Learn more about our company
and the passionate experts behind ip.labs

 

Founded in 2004
Bonn, Germany

Leading photo product
software provider

Cross-Concept for
maximum operating range

Full service white label solution
for retailers, web-to-print and large photo businesses selling  personalized photo products online

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Industry Experts

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Continents

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Countries

Our Mission

We believe it is a rewarding task to empower people to tell their stories and save their emotional moments.

This is why we dedicated ourselves to develop the most user-friendly photo product software that makes creation easy and fun for everyone, regardless of their technological knowledge and experience.

Simple and functional - this is how we do. We accept and act on challenges while striving for business excellence. With our great team and determination, we face every demand and continue to work hard, constantly pushing the boundaries and capabilities of our company.

iplabs our mission
 

Our Vision

We want to be the globally leading enabler for photo products.

By providing the best experience, our company is changing the way people think about creating photo products. Our solutions allow the consumers to create and customize their items completely to their likings, independently.

We strive to go far beyond expectations and to be the best we can be while keeping the highest quality level. To achieve long-term success, we form strong connections with our partners and encourage initiative by giving them various opportunities to manage their business  smoothly.

iplabs our vision
 

True Partnership for Your Success

 

We exceed expectations through great determination and ensure a world-class user experience.

Our partner’s success is our own. In every relationship and task, we pursue shared success through diligence and teamwork.

We lay a great value on our commitments and reject failure as an option. On top of that, we are always trying to improve and look at the satisfaction of our partners as an utmost importance

Innovative Solutions
for Your Business

In the fast-changing high-tech world, innovation is what we are constantly on the run for.

We always want to provide the most efficient and modern solution to our partners so that they can offer the best SW solution to their customers at every moment.

We use our creative spirit, experience and imagination to make a significant difference and add value to our solutions.

Easy to use Software
for Your Customers

We lay great value on the simplicity integrated into our products. Technology is only good when it can be used by anyone.

Our solutions remain as simple as possible while still being absolutely functional, allowing the user to do advanced designing while keeping things uncomplicated to work with.

Like this, we fully meet the user’s needs, regardless of the level of their tech knowledge.

About our History

 

ip labs was founded in 2004 by Frank Thelen, a known German investor and businessman who is also responsible for consulting the Microsoft Venture accelerator in Germany.

Five years after our company was established, it became the worldwide leader in photo business solutions with 100+ million users in this market. In 2008, it was acquired by the FUJIFILM Group and is a fully subsidiary since then.

Our Global Reach

Our company has a worldwide presence. We are active on 5 continents and operate on more than 30 countries with a wide network of local partners. On a side note, our customer service team always takes care of our partners regardless of location and time zone. 

iplabs Global Market Coverage

 

About The Team

ip.labs has a team of more than 70 innovative minds, and we are constantly growing!

Our leading software architects, software developers, designers, and determined industry experts solely focus on optimizing our solution and constantly upgrade it, so we can always keep up with the latest tech trends.

Skilled project management and experienced quality assurance specialists also provide continuous innovation and cutting-edge photo service solutions, making sure our solutions are always sleek and precise in their functionality.

Join our team

 

 

Turning Vision Into Value

For almost two decades ip.labs enables companies to accelerate their business by selling personalized photo products.

Our persistent effort and strive for success back up our partners in their journey to sell emotional products.

Because the market is constantly changing and technology is evolving fast, our company stays focused on improving our solution, so people can enjoy their photo products for years to come.

CEO ip.labs Sebastian Voegel
 

Turning Vision Into Value

For almost two decades ip.labs enables companies to accelerate their business by selling personalized photo products.

Our persistent effort and strive for success back up our partners in their journey to sell emotional products.

Because the market is constantly changing and technology is evolving fast, our company stays focused on improving our solution, so people can enjoy their photo products for years to come.

iplabs CEO Sebastian Voegel

Sebastian Voegel, CEO ip.labs

Meet the Customer Success Team

The ip.labs team consists of great experts with a flair for customer satisfaction and maximum conversion. We are constantly on the run for improvement, so we can be a reliable partner for your business. Our customer success team is always up to date to support your business needs so you can win more customers and grow profits. 

Our partners’ satisfaction is our priority, and figuring out possible problems before they even occur is part of our mission. That’s how we do it!
ip.labs GmbH Anja Wissen
Anja Wissen
ip.labs GmbH
Head of Customer Success Thomas Guenther

Thomas Guenther

Head of Customer Success
Senior Customer Success Manager Antonia Belzer

Antonia Belzer

Senior Customer Success Manager
Senior Customer Success Manager Silke Kim Eichmeier

Silke Kim Eichmeier

Senior Customer Success Manager
Senior Customer Success Manager Anja Wissen

Anja Wissen

Senior Customer Success Manager
Customer Success Manager Alexander May

Alexander May

Customer Success Manager
Customer Success Manager Andreas Polifka

Andreas Polifka

Customer Success Manager
Customer Success Manager Markus Feldhoff

Markus Feldhoff

Customer Success Manager
Join the iplabs team

Join the team!

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